Policies + Expectations

A valid credit card is required at booking to secure your appointment and to remain on file for future bookings. Appointment times will not be reserved without a card on file.

​​

Cancellations or reschedules must be made at least 24 hours in advance. Appointments canceled or rescheduled with less than 24 hours’ notice will incur a 50% fee of the scheduled service.
 

No-shows will be charged 100% of the scheduled service. Excessive no-shows (three or more) may result in being blocked from future bookings at the discretion of Skin + Care Esthetics.

These fees are non-refundable and cannot be applied to future appointments.

Please arrive on time. A 15-minute grace period is provided; however, arriving past that window may result in cancellation or rescheduling if it interferes with another client’s service. In that case, a 50% service fee will apply.

Payment is due at the time of service.

​

Pricing is determined at the sole discretion of Skin + Care Esthetics.  Failure to provide payment may result in being blocked from future bookings and may result in being sent to collections, if necessary.

​

Accepted forms of payment include credit cards, Apple Pay, Vagaro Pay Later, Venmo, and Zelle.

​

Cash and checks are not acceptable forms of payment for products or services under any circumstances; however, cash gratuity is accepted and appreciated.

If you experience a reaction, please contact 911 or go to the nearest emergency room if it is a serious reaction. Please also contact me within seven (7) days of treatment so we can determine the best next steps.

​

Please note that returns, refunds, exchanges, or store credits are not provided for reactions to services. Individual skin tolerance varies, and certain reactions—such as redness, sensitivity, mild peeling, or purging—may be normal and temporary, especially when introducing new professional treatments or active ingredients. It is the client’s responsibility to disclose all relevant health and lifestyle information, follow pre-care and post-care instructions, and communicate any concerns prior to a service.

Skin + Care Esthetics upholds all professional safety and sanitation standards as required by the Montana Board of Barbers and Cosmetologists. These standards allow me to provide safe, effective services while keeping expectations clear for both you and me.

Skin + Care Esthetics is an authorized retailer of GlyMed Plus.  All returns or refunds of GlyMed Plus products purchased in-office or through my authorized online store must adhere to the following guidelines:

​

Return Window

You may return any unopened and undamaged products, whether purchased in-office or online, within the first five (5) days after receiving your order for a full refund. Opened products are also eligible for a full refund within this period, but they must be returned at your expense before the refund can be processed. After five (5) days, all product sales are considered final.

​

​

How to Request a Return

If you wish to return a GlyMed Plus product, please contact the GlyMed Plus customer service team within five (5) days of product delivery or purchase to receive a Return Merchandise Authorization number (RMA). This number is necessary for all returns. You can reach customer support at +1 (800) 676-9667 or email at info@glymedplus.com.

​

​

Shipping Requirements

Please ensure that the returned products are shipped back to GlyMed Plus within two to three (2-3) business days to qualify for a return (this falls within the five (5) day return window and does not mean an additional two to three (2-3) business days). You must package the items carefully and ship them to the following address:

GlyMed Plus

2015 W Grove Parkway Suite E

Pleasant Grove, UT 84062

​

Products must be shipped back in the original box they were received in. If the original shipping box is damaged or discarded, please write your order number legibly on the outside of a new shipping box. Failure to do so may result in delays in processing your return.

​

​

Provide Return Details

Once you have shipped the products, please reply to the info@glymedplus.com email with the following information:

​

• Order number

• List of item(s)

• Reason for the return (please specify if the items are opened or unopened)

• Tracking number

​

Upon receipt of the returned package and verification of the return details, GlyMed Plus will issue a full refund to your original payment method. Please note this may take up to 10 business days.

​

Important Note

If you have any questions about using your GlyMed Plus products or experience any concerns after using them, please contact your esthetician immediately. GlyMed Plus products are highly effective and require the guidance of a licensed skincare professional.

All retail product sales are final once they leave the business suite, with the exception of GlyMed Plus products (see GlyMed Plus retail return policy above).

​

Because Skin + Care Esthetics cannot verify storage conditions or guarantee product integrity once an item leaves the treatment space, returns, refunds, exchanges, and store credits are not available for opened or unopened retail items.​​

​

If a product is not the right fit, clients are welcomed to gift to a friend or family member.

​

If you experience a reaction, have a concern, or need clarification on product use, please contact Skin + Care Esthetics promptly. Product guidance and support are always included with your purchase.

Gift cards and promotional offers are non-refundable and cannot be redeemed for cash.

Gift cards can be used toward any purchase, including already discounted items or services.

Gift cards are the only purchase eligible for transferring, and only at the discretion of Skin + Care Esthetics and the original gift card recipient. The purchaser of a gift card may not speak or make decisions on behalf of the recipient.

​

If a gift card is being transferred to another client, the original gift card recipient must provide written consent by emailing info@skinpluscareesthetics.com confirming they approve the transfer. Gift card number and amount are required to be included.

​

Promotions or discounts cannot be combined with other offers unless specifically stated otherwise.

Thank you for understanding that these policies help maintain fairness, accuracy, and respect for both the purchaser and the recipient as well as all clients.

You must have the capability to FaceTime or access another form of video chat for your virtual consultation. Please ensure you are in a quiet, well-lit space for the best experience.

​

If you need to reschedule, please do so at least 24 hours in advance. Although consultations are complimentary, they are still subject to a cancellation, late rescheduling, and no-show policy. Consultations that are cancelled or rescheduled late, or not attended, will not incur a charge; however, repeatedly cancelled, rescheduled, or missed consultations (three or more) may result in being blocked from booking future appointments or consultations—either in-person or virtual.

My time is valuable, and this policy helps ensure appointment slots remain available for clients who are ready to utilize them.

All required paperwork and intake forms must be completed in full prior to your appointment time. Please submit these forms before your scheduled service to ensure your full appointment time is dedicated to your treatment.

​

These forms allow me to gather essential information regarding your skin, health history, and any contraindications, helping guarantee both your safety and comfort throughout your visit. It is the client’s responsibility to provide truthful and accurate information to the best of their knowledge. Failure to do so may result in unwanted results or reactions that are not the liability of Skin + Care Esthetics, as I can only work with the information that is accurately disclosed.

​

Clients who are minors must have all required paperwork signed by a parent and/or a legal guardian prior to receiving any service.

Incomplete paperwork or missing information may delay or postpone your appointment to ensure proper safety and care standards are met.

Skin + Care Esthetics is a safe and respectful environment for all. Discriminatory, harassing, or inappropriate behavior of any kind will result in immediate termination of the service and possible refusal of future bookings. This includes derogatory language, sexual harassment, or disregard for my time or other clients’ time.

I welcome any questions or concerns regarding services, products, or policies—as long as they are addressed with mutual respect. Policies exist for a reason and will not be altered on a case-by-case basis to ensure fairness for all clientele.

I have a responsibility to protect myself and my clients while maintaining a professional and welcoming environment for everyone. These expectations are in place to uphold that standard.